01Context
Internal requests moved on paper forms from desk to desk, with no visibility on their status.
Services & consulting
Internal form digitalisation
Employee request platform that automated 90% of the processing workflow.
- Client
- Internal services department
- Sector
- Services & consulting
- Duration
- —
- Year
- —
Measured results
90 %
Processes automated
100 %
Requests traceable
Temps réel
Requester self-tracking
02The challenge
Digitalise without adding complexity: existing approval chains had to be respected, not reinvented.
03Our solution
Forms were reproduced online exactly as they were, with automatic routing to the right approver and a timestamped trace at every step. Requesters follow their own request in real time.
04Outcome
Nine steps out of ten no longer require manual handling, and pending requests no longer go missing.
Services involved
Technologies
- Laravel
- PHP
- MySQL
- Airtable